Refunds + Returns

You can return any product for any reason within 30 days of purchase.

No questions asked. No charges to you.

Can't find what you need? Reach out to us!

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unfinished chopsticks in the process of board making

Conditions for Returns + Refunds

•Returns made after 30 days will be accepted under the following conditions:

•Brand-new items in box or FedEx pak can be returned at no expense to the customer.

•Opened and used items, missing original packaging, can be returned, but the return shipping cost will be charged to the customer.

How to Initiate a Return

•Call our Customer Service number at 800-985-5506 or visit our Contact Us page.

•We will provide you with a prepaid FedEx label to return your product.

•Drop off at any FedEx location or call FedEx at 800-GO-FEDEX to request a pick-up.

•Once your return is received, your refund will be issued.